Praie Swimwear DO NOT assume shipping cost for returns, exchanges and guarantees.
Address to send or bring your returns, exchanges and guarantees:
CRA 71 A # 4 - 126 INT 150 URB. BILBAO, Barrio: La Mota, City: Medellín - State: Antioquia - Country: Colombia
Send it to: PRAIE VESTIDOS DE BAÑO - NIT 8356982-5 / Tel: (+57) 4 5806575
Schedule: Monday to Friday: 9 am - 7 pm / Saturdays: 10 am - 3 pm / Sundays and Holidays: Closed / December 31: Closed.
We are located in the ''Barrio Belén La Mota'', 1 block from the ''Clínica de las Américas''. In front of ''La Mota'' Mall.
Bus route: Circular Sur 302 and 303.
Metro and Metro Plus: Close to stations: Aguacatala and Belén Rosales.
You must bring or dispatch the Invoice or Remission in all cases.
WE CAN RECOMMEND YOU THE FOLLOWING COMPANIES TO SEND YOUR PRODUCTS TO PRAIE:
** IF YOU ARE IN MEDELLÍN OR METROPOLITAN AREA: VUELTICAS - TEL (WHATSAPP): 3013086975
Return period: 5 working days after receiving the order.
You must send or bring the return in new condition, in its original packaging and with a copy of the invoice or remission (Praie Vestidos de Baño DOES NOT assume the shipping cost of returns, exchanges and guarantees). On the back of the invoice or remission, you must specify in the name of who, the ID and account type and #, of the bank you want us to refund the money. If you do not have any personal or third party bank account, we will refund the money to your name and ID number by EFECTY or SU RED. Once the package arrives at our address, we will refund the money within 1 to 5 business days maximum. From the amount paid initially, we will deduct the initial shipping cost (which is free only if you buy the product) and the transaction costs incurred in the initial payment and also in the money return. If you come personally to make a return, it is probable that the same day you receive the money return, but in case we cannot do it at that time, it would be done in the initial estimated time (1 to 5 business days maximum, after receiving the return).
Deadline for exchanges: 20 calendar days after receiving the order.
You must send or bring the exchange in new condition, in its original packaging, and with a copy of the invoice or remission. If you send the exchange, you must add to the package $ 9,000 COP of the cost of the freight to return the exchange to you (Praie Swimwear DOES NOT assume the freights of returns, exchanges and guarantees). If you do not send the $ 9,000 COP of the cost of the return freight, the exchange will be dispatched with PAYMENT AGAINST DELIVERY (It is very possible that you end up paying more than the $ 9,000 COP initially required). On the back of the invoice or remission, you must specify the reason for the exchange and the product and size for which you want to exchange it. If you wish to add a different address for us to ship the exchange, it must also be noted on the back of the invoice or remission. If the product you purchased has a higher value than the product you want to exchange, we will send you the difference in cash, in the exchange package. If, on the contrary, it has a lower value, you must send the difference in cash in the package. Once the exchange arrives at our address, we will send it to you within 1 to 2 business days maximum. The same day of the dispatch we'll send you the new tracking number of the carrier by email. If you come personally to make the exchange to our store, you can wear the products and take the exchange the same day.
Term for guarantees: 20 calendar days after receiving the order.
You should contact us and explain the problem in detail with photos to WhatsApp: +57 3004668666. If we confirm the guarantee, you must send it with a copy of the invoice or remission (Praie Swimwear DO NOT assume the freight of returns, exchanges and guarantees). On the back of the invoice or remission you should detail the problem. We will be contacting you with every novelty.
IMPORTANT: See Care of Praie™ Swimwear >>
* Praie Vestidos de Baño DO NOT receive, under any circumstances, parcel shipments with FREIGHT PAYMENT AGAINST DELIVERY. If for any reason you send a package under this modality, we recommend that you return to the office where you made the shipment and exchange the mode to COUNTED. Any package that arrives at Praie Vestidos de Baño with FREIGHT PAYMENT AGAINST DELIVERY, will be returned to the sender, which will generate a double freight charge by the transporter.
* Some transporters do not allow money to be sent, so we recommend that you do not report to the carrier that your package also contains money, report only the product you are sending and seal it well with tape.
* If you send the package and forget to meet any of the requirements mentioned above in the 3 cases: returns, exchanges and guarantees, do not worry, an advisor will contact you upon receipt of your shipment to coordinate what is needed.
* If you wish to make an EXCHANGE and place a NEW ORDER to SAVE the return shipping cost of the EXCHANGE, you must send the package for EXCHANGE, complying with all the requirements previously informed in the instructions for EXCHANGES and add the following text on the back of your printed invoice: ''I WILL MAKE A NEW PURCHASE TO SEND THE EXCHANGE AND THE NEW ORDER TOGETHER''. This way you DO NOT SEND THE $ 9,000 COP for the cost of the return freight of the EXCHANGE to your address, in the EXCHANGE PACKAGE. From 1 to 2 days maximum, after you have shipped the EXCHANGE correctly, you must make your NEW PURCHASE on Praie web page www.praie.co, but it is INDISPENSABLE that at the time you are going to make this NEW PURCHASE, add the following text: ''PLEASE SHIP WITH EXCHANGE SENT'', at any of the fields: ADDRESS or ADDRESS COMPLEMENT, right after have correctly added the ADDRESS or ADDRESS COMPLEMENT information where you want us to send your NEW PURCHASE AND EXCHANGE.