Praie Swimwear DO NOT assume shipping cost for exchanges and guarantees.
Address to send or bring your exchanges and guarantees:
CALLE 9A # 73 - 95 INT 302 BQ 1, Urbanización Cercanías de la Mota, Medellín, State: Antioquia, Country: Colombia.
Send it to: PRAIE VESTIDOS DE BAÑO - NIT 8356982-5 / Tel: (+57) 4 5806575
Schedule: You can deliver to the porter's lodge 24 hours a day, any day of the week.
We are located in the ''Barrio Belén La Mota'', 1 block from the ''Clínica de las Américas''. In front of ''La Mota'' Mall.
Bus route: Circular Sur 302 and 303.
Metro and Metro Plus: Close to stations: Aguacatala and Belén Rosales.
You must bring or dispatch the Invoice or Remission in all cases.
WE CAN RECOMMEND YOU THE FOLLOWING COMPANIES TO SEND YOUR PRODUCTS TO PRAIE:
** IF YOU ARE IN MEDELLÍN OR METROPOLITAN AREA:
Deadline for exchanges: 20 calendar days after receiving the order.
You must send or bring the exchange in new condition, in its original packaging, and with a copy of the invoice or remission. If you send the exchange, you must add to the package $ 9,000 COP of the cost of the freight to return the exchange to you (Praie Swimwear DOES NOT assume the freights of exchanges and guarantees). If you do not send the $ 9,000 COP of the cost of the return freight, the exchange will be dispatched with PAYMENT AGAINST DELIVERY (It is very possible that you end up paying more than the $ 9,000 COP initially required). On the back of the invoice or remission, you must specify the reason for the exchange and the product and size for which you want to exchange it. If you wish to add a different address for us to ship the exchange, it must also be noted on the back of the invoice or remission. If the product you purchased has a higher value than the product you want to exchange, we will send you the difference in cash, in the exchange package. If, on the contrary, it has a lower value, you must send the difference in cash in the package. Once the exchange arrives at our address, we will send it to you within 24 business hours maximum. The same day of the dispatch we'll send you the new tracking number of the carrier by email. If you come personally to bring the change, you must leave it at the porter's lodge, meeting all the indicated requirements.
* Some transporters do not allow money to be sent, so we recommend that you do not report to the carrier that your package also contains money, report only the product you are sending and seal it well with tape. If you definitely choose NOT to send cash in the package, once your change reaches our address, an advisor will contact you to coordinate the payment of the missing money for your change.
Term for guarantees: 20 calendar days after receiving the order.
You should contact us and explain the problem in detail with photos to WhatsApp: +57 3014264930. If we confirm the guarantee, you must send it with a copy of the invoice or remission (Praie Swimwear DO NOT assume the freight of exchanges and guarantees). On the back of the invoice or remission you should detail the problem. We will be contacting you with every novelty.
IMPORTANT:See Care of Praie™ Swimwear >>
* Praie Vestidos de Baño DO NOT receive, under any circumstances, parcel shipments with FREIGHT PAYMENT AGAINST DELIVERY. If for any reason you send a package under this modality, we recommend that you return to the office where you made the shipment and exchange the mode to COUNTED. Any package that arrives at Praie Vestidos de Baño with FREIGHT PAYMENT AGAINST DELIVERY, will be returned to the sender, which will generate a double freight charge by the transporter.
* If you send the package and forget to meet any of the requirements mentioned above in the 2 cases: exchanges and guarantees, do not worry, an advisor will contact you upon receipt of your shipment to coordinate what is needed.
* If you wish to make an EXCHANGE and place a NEW ORDER to SAVE the return shipping cost of the EXCHANGE, you must send the package for EXCHANGE, complying with all the requirements previously informed in the instructions for EXCHANGES and add the following text on the back of your printed invoice: ''I WILL MAKE A NEW PURCHASE TO SEND THE EXCHANGE AND THE NEW ORDER TOGETHER''. This way you DO NOT SEND THE $ 9,000 COP for the cost of the return freight of the EXCHANGE to your address, in the EXCHANGE PACKAGE. From 1 to 2 days maximum, after you have shipped the EXCHANGE correctly, you must make your NEW PURCHASE on Praie web page www.praie.co, but it is INDISPENSABLE that at the time you are going to make this NEW PURCHASE, add the following text: ''PLEASE SHIP WITH EXCHANGE SENT'', at the field: ADDITIONAL INFORMATION of the address where you want us to send your NEW PURCHASE AND EXCHANGE.